Returns Policy

 

Returns:

 

You have 14 days to return your item for a refund or exchange. In the rare case of you item being faulty, a refund or exchange will be offered in accordance with Australian Consumer Law.

To be eligible for a return (where you item is not faulty), your item must be unused and in the same condition that you received it: it must also be in the original packaging.

Non-returnable items: Gift cards.

 

To complete your return, we require a receipt or proof of purchase; please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds (at a maximum) are granted: Any item not in its original condition, any item that is damaged or missing parts for reasons not due to our error, and any item that is returned more than 14 days after delivery.

Refunds: Once your return is received and has been inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval, partial approval, or rejection of your refund.

 

If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

Late or missing refunds: If, within fourteen days of an approval notification, you haven’t received a refund, please first check your account and then contact your credit card company. It may take some time before your refund is officially posted on their end. Following this, contact your bank: there is often some processing time before a refund is posted. If you’ve done all of this and you are still yet to receive your refund, please contact us at info@ironbarkpets.com.au.

 

Sale items: only regular priced items may be refunded. Unfortunately, sale items cannot be refunded, though they may be exchanged if in their original condition and packaging.

 

Shipping: To return your product, you should mail your product to:

PO Box 1

Casula, NSW, 2170 You will be responsible for paying for your own shipping costs when returning your item- shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from this refund.

Depending on where you live, the time it may take for your exchanged product to reach you will vary: please contact us directly for customised information on this matter.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Cancellations: As we endeavor to ship either on the same day or the next morning, if you wish to cancel your order you will need to do so prior to shipment of the items. Specialty and custom-ordered items are not able to be cancelled.

Where an item is marked as "pickup only" in the title and you order this item with shipping and we need to cancel your order we will charge a 10% cancellation fee.